TIMING YOUR APPOINTMENTS

Please allow plenty of time for your appointment. Often lightening services and extension appointments can last 3 to 4+ hours. We offer beverages and snacks during your appointment but also feel free to bring your favorite snack!

CONFIRMATION

In addition to a confirmation email sent when the appointment is first booked, you will also receive a conformation text 72 hours prior to your appointment. However, if you do not confirm at least 48 hours prior and we are unable to reach you to confirm that appointment, your appointment will be cancelled, and a fee will apply.

CANCELLED/RESCHEDULED OR MISSED APPOINTMENTS

Your appointment is scheduled specifically for you. We respectfully request at least 48 hours notice for cancellations. If you cancel your appointment less than 48 hours in advance you will be charged a 50% cancellation fee of the service(s) originally scheduled.

NO CALL/NO SHOWS

If you do not call/text to cancel/reschedule and do not show up on the scheduled date and time of your appointment, you will be charged 100% of the service(s) originally scheduled.

REFUNDS

We do not offer refunds on services. If for whatever reason you are unhappy with your service, please notify Signature Salon within 7 days of your appointment. We are thankful for your willingness to reach out and are always open to discussing a possible service adjustment.

CARD REQUIRED

A Card is required to be kept on file to schedule any appointment. We require at least 48 hours notice to cancel or make a service adjustment to an appointment. In the case that 48 hours notice is not given for a cancellation/rescheduling, your card will be charged 50% of the service totals that was scheduled. NO CALL/NO SHOWS will be charged 100% of the service that was scheduled.

CHILDREN/ANIMALS

We love Children and fur-babies however- for the full enjoyment of your salon experience and the relaxation of other guests, we ask that they do not accompany you. Given an unexpected change in childcare please reach out to us as and we discuss an accommodation. Particular days and hours of the week may not be able to accommodate seating for a guest. We ask that you come individually.